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Contact Us

Contact Us

If you have any questions, comments, or concerns, please feel free to contact us directly at any time. If you’re looking for Technical Support, please refer to our FAQ or our Report a Technical Issue page.

Business Office Hours:
Monday-Saturday, 8am-5pm

Technical Support Hours:
Monday-Saturday, 8am-9pm
Sunday, 9am-5pm

Customer Service: (802) 885-9000
Technical Support: (802) 885-9002

354 River Street
Springfield, VT 05156

Walk-In Hours:

March 16, 2020:

Important Update: ***Our call center is still open and available by phone***; however, in an effort to continue to provide essential services, our door (and any in-office traffic) will be closed to the public at our 354 River St location in Springfield, VT.

VTel is working with our customers to ensure that telephone and internet are still connected during this time.

If you are returning equipment, you may leave it on our exchange table, as we will periodically check it to credit accounts.


If you select “Interested in Signing Up” in the form below, please include your full address in the message so that we can immediately reach out to you and discuss the services that we have available depending on your location.

VTel Landline / Copper / Fiber-Optic Support

If you are a traditional landline customer of VTel with a copper or fiber-optic line, please see the contact info on the VTel website. VTel Wireless is a separate service, and using a wireless router on our landline network does not mean you are a VTel Wireless customer.
Do NOT follow this link or you will be banned from the site!