If you have any questions, comments, or concerns, please feel free to contact us directly at any time. If you’re looking for Technical Support, please refer to our FAQ or our Report a Technical Issue page.
Business Office Hours:
Technical Support Hours:
Customer Service: (802) 885-9000
Technical Support: (802) 885-9002
354 River Street
Springfield, VT 05156
March 16, 2020:
Important Update: ***Our call center is still open and available by phone***; however, in an effort to continue to provide essential services, our door (and any in-office traffic) will be closed to the public at our 354 River St location in Springfield, VT.
VTel is working with our customers to ensure that telephone and internet are still connected during this time.
If you are returning equipment, you may leave it on our exchange table, as we will periodically check it to credit accounts.
VTel Landline / Copper / Fiber-Optic Support
If you are a traditional landline customer of VTel with a copper or fiber-optic line, please see the contact info on the VTel website. VTel Wireless is a separate service, and using a wireless router on our landline network does not mean you are a VTel Wireless customer.