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Privacy Policy

Privacy Policy

Privacy for Web Visitors

One can visit our website with complete privacy. A website visitor can choose to provide customer-specific information by ordering a product or service, sending us e-mail or registering on a company website. Any information provided by a website visitor is held strictly confidential by VTel Wireless, Inc. or its authorized agent and will not be sold to any other organization or business.


Privacy for Internet Service Subscribers

VTel Wireless’ affiliated Internet service – VTel Internet – collects information from Internet subscribers or users as necessary to provide Internet access service. For example, web servers automatically recognize an Internet user’s domain name (such as .com or .edu), the Web page from which a visitor enters our site and how much time a visitor spends on a web page. This information is used – only in the aggregate – to improve our Internet services and sites.


Types of Customer Information

On some Web pages users can order products, make requests or register to receive information. Such customer-specific information will be used to fulfill the specific request or purpose for which it was provided.


Privacy of On-line Personal Information

No personal information obtained on-line is released outside of VTel Wireless or its authorized agent, except with the customer’s permission, as required by law, for safety reasons, or to survey customer satisfaction, under nondisclosure protection. We use the information provided when placing an order to complete that order. We do not share that information with outside parties except as necessary to fulfill the on-line order (e.g., providing the “ship to” address to our shipper). We may also use that information to offer other products or services of interest. As required by law, VTel Wireless customers may elect to unsubscribe from these offerings at any time. We do not sell customer information to any outside party.


Use of Customer Information

Information collected on-line may be used by VTel Wireless or by an authorized agent to inform the user about services and products of potential interest. Customers might be contacted by telephone, direct mail or e-mail to keep them up-to-date on new products and services offered by VTel Wireless or an authorized agent.


Your Customer Proprietary Network Information Rights

In the normal course of providing your telephone service, VTel maintains certain information about your account. This information, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Network Information,” or CPNI for short. Examples include the type of equipment you have, class of service, and billing and data usage records. VTel may use your CPNI to market additional services to you. As required by law, VTel Wireless customers may elect to unsubscribe from these offerings at any time.


Access by Children

VTel Web sites are not structured to attract children under the age of 13. VTel believes there is no information on its Web sites that is inappropriate for viewing by children. Ordering on-line products and services from VTel is limited to adults named as the authorized party on the account for which the order is placed. For more information on children accessing the internet, please refer to the section of our website titled “Tips for Protecting Children Online”.


Other Web Sites

VTel Web sites may contain links to other Web sites. We are not responsible for the content or privacy policies of other sites.


Data Security

VTel has established appropriate physical, electronic and managerial safeguards to secure the information collected on-line. These safeguards are in place to prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information.


Correction of Information

To request access to customer-specific information or to correct any inaccuracies, call VTel Wireless at (802) 885-4444 during weekday business hours.


Location-Based Information

VTel Wireless collects information about the approximate location of your Device in relation to our cell towers and the Global Positioning System (GPS). We use that information, as well as other usage and performance information also obtained from our network and your Device, to provide you with wireless voice and data services, and to maintain and improve our network and the quality of your wireless experience. We may also use location information to create aggregate data from which your personally identifiable information has been removed or obscured. Such aggregate data may be used for a variety of purposes such as scientific and marketing research and services such as vehicle traffic volume monitoring. It is your responsibility to notify users on your account that we may collect and use location information from Devices. A mobile device may also capable of using optional Content at your request or the request of a user on your account, offered by VTel or third parties that make use of a Device’s location information (“Location-Based Services”). Please review the terms and conditions and the associated privacy policy for each Location-Based Service to learn how the location information will be used and protected.



To improve the service VTel offers, the information obtained about Web users may be revised in the future. This privacy statement will be updated to reflect any future developments in Internet business practices.